Aviva detects record £230m in bogus insurance claims as use of AI rises

The Guardian8 jun 2026Markt
Automatisch samengesteld met AI uit de vermelde bronnen

Aviva identified more than 18,400 suspect claims across its brands in 2025, with a combined value of £233m — a total inflated by the first-time inclusion of the Direct Line brands it acquired in summer 2025. Motor insurance fraud accounted for more than seven in ten cases, driving a 39% rise in the value of detected motor fraud, while home insurance fraud rose 15% as customers exaggerated damage and contents. The insurer reported growing use of AI-generated images and manipulated documents to fabricate accident scenes and damage, and it responded with its own AI tools and analytics.